Refund policy

Last updated: 26-02-2026

At Laasya Priya Silks, every saree is carefully inspected before it reaches you. As handwoven silks are delicate and often purchased for meaningful occasions, we follow a thoughtful return policy that balances customer care with product integrity.

Eligibility for Returns

We accept returns only in the following cases:

✔ You received a damaged saree
✔ You received an incorrect product
✔ The saree has a genuine manufacturing defect

To be eligible for a return:

  • The request must be raised within 7 days of delivery

  • The saree must be unused, unwashed, and in its original condition

  • All tags, blouse pieces, and packaging must be intact

  • An unboxing video (without cuts) is mandatory for verification

This helps us protect both our customers and our weavers from misuse.

Non-Returnable Items

Due to the nature of handloom and made-for-occasion purchases, the following are not eligible for return:

  • Sarees returned without an unboxing video

  • Items that have been worn, washed, altered, or fall-pico done

  • Orders returned after 7 days of delivery

  • Colour differences caused by screen resolution or lighting

  • Change of mind or personal preference

We provide detailed photos and descriptions to help you choose with confidence.

Return Process

To request a return:

  1. Contact us within 7 days of delivery

  2. Share your order number, clear photos, and the unboxing video

  3. Our team will review and confirm eligibility within 48 hours

Once approved, we will arrange a reverse pickup or guide you through the return shipping process.

Refund Options

After we receive and inspect the returned saree:

You can choose:

1. Store Credit (Recommended)
Issued within 24–48 hours of quality approval
Valid for 90 days
Ideal for exchanging with another saree

2. Refund to Original Payment Method
Processed within 5–7 working days after approval
Time taken for the amount to reflect depends on your bank or payment provider

Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be issued as store credit or via bank transfer

  • Bank details must be shared securely after return approval

Exchange Policy

We currently offer exchange via store credit so you can select another saree of equal or higher value.

This ensures faster processing and a smoother experience for you.

Damaged or Incorrect Orders

If you receive a damaged or incorrect saree, please contact us within 24 hours of delivery with:

  • Unboxing video

  • Photos of the issue

We will prioritise your request and offer a replacement, store credit, or refund as appropriate.

Quality Note on Handloom Sarees

Minor variations in weave, zari texture, or dye are natural characteristics of authentic handloom silk and are not considered defects. These irregularities are a hallmark of genuine craftsmanship.

Need Assistance?

Our team is here to help you:

📞 WhatsApp: [Your Number]
📧 Email: [Your Email]
🕙 Support Hours: 10 AM – 8 PM (Monday to Saturday)

We want every saree you purchase from Laasya Priya Silks to become a cherished part of your story.