Privacy policy

Last updated: 26-02-2026

At Laasya Priya Silks, we respect your privacy as deeply as we value our handloom heritage. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop from our website.

By using our website, you agree to the practices described below.

1. Information We Collect

When you browse or place an order with us, we may collect:

Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via trusted payment gateways)

Order Information

  • Products purchased

  • Order value and transaction details

  • Delivery preferences

Device & Usage Information

  • IP address

  • Browser type

  • Pages visited and time spent

  • Cookies and analytics data

This helps us provide a seamless and personalised shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order updates and shipping notifications

  • Provide customer support via WhatsApp, email, or phone

  • Improve our website experience and product offerings

  • Prevent fraud and ensure secure transactions

  • Send you offers and new collection updates (only if you opt in)

We do not sell or rent your personal data to third parties.

3. Payment Security

All payments are processed through secure, PCI-compliant payment gateways.
We do not store your card details on our servers.

Your transactions are protected using industry-standard encryption.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your cart and preferences

  • Enable faster checkout

  • Analyse website traffic and performance

  • Show relevant products and offers

You can disable cookies in your browser settings, but some site features may not function properly.

5. Sharing Your Information

We only share your information with trusted partners necessary to run our store, such as:

  • Payment gateways

  • Shipping and logistics providers

  • Shopify platform services

  • Analytics tools (e.g., Google Analytics)

These partners are obligated to keep your data secure and use it only for order fulfillment and service improvement.

6. Data Retention

We retain your order and personal information:

  • For legal, tax, and accounting requirements

  • To provide customer support and warranty assistance

  • To improve your future shopping experience

You may request deletion of your data at any time (subject to legal obligations).

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
The latest version will always be available on this page.

10. Contact Us

For any privacy-related questions or requests:

📧 Email: [Your Email]
📞 WhatsApp: [Your Number]
🕙 Support Hours: 10 AM – 8 PM (Monday to Saturday)

We are committed to protecting your data while offering you a secure and elegant shopping experience.